Promethean Technical Support

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Promethean Support

To contact Connecting Point for warranty support on your Promethean ActivPanel, please fill out the adjacent form or you may call 1-800-529-5500.

If you wish to work directly with Promethean support, you can email them via their support page.
Phone assistance is available Monday - Friday 8:30am - 8:00pm EST at 678-368-4376. You will be given a case reference number; please keep this on hand in case you need to contact Promethean again.

Finding Your Serial Number

The serial number location will vary depending on the model of ActivPanel, but the serial number sticker will be found in one of the follwoing locations:

  • Lower left corner
  • Underside of the lower frame
  • Back of ActivPanel

On the ActivPanel Elements and ActivPanel Titanium Pro, the serial is also located within the Locker under "About This Panel."